Privacy Policy

Privacy Policy

Last Updated: June 19, 2026

At Zoria (zoria.in), owned and operated by Payal Das (“we”, “us”, or “our”), safeguarding your privacy is of paramount importance to us. This Privacy Policy details how we collect, use, disclose, protect, and process your personal information when you visit our website or make a purchase from us.

By accessing or using zoria.in, you consent to the data practices described in this policy.

1. Data Collection and Usage

We collect information necessary to provide you with an seamless shopping experience.

What We Collect:

  • Personal Identity Data: Name, email address, phone number, shipping address, and billing address.

  • Transactional Data: Details about payments made by you and details of products you have purchased from us. (Note: We do not store your raw credit/debit card numbers or UPI PINs; these are handled directly by secure, PCI-DSS compliant payment gateways).

  • Technical Data: IP address, browser type, device information, operating system, and browsing behavior on our website.

How We Use Your Data:

  • To process, package, ship, and track your orders.

  • To manage returns, exchanges, refunds, and cancellations.

  • To communicate important updates, order confirmations, and customer support responses.

  • To send promotional emails or newsletters about new launches and offers (only if you have opted in, and you can unsubscribe at any time).

  • To detect, prevent, and mitigate fraudulent activities or security vulnerabilities.

2. Cookies Policy

Our website uses “Cookies” to improve your user experience and track website performance.

  • What are Cookies? Cookies are small text files placed on your device by your web browser.

  • How We Use Them: We use persistent and session cookies to remember your login details, keep items in your shopping cart while you browse, analyze site traffic, and understand user preferences.

  • Your Control: You can choose to disable cookies through your individual browser settings. However, please note that turning off cookies may cause certain interactive features or checkout processes on zoria.in to stop functioning properly.

3. Third-Party Disclosure

We do not sell, trade, or rent your personal identifiable information to third parties for marketing purposes. We only share essential data with trusted service providers who help us run our business operations:

  • Logistics & Courier Partners: To print shipping labels and deliver your orders to your doorstep.

  • Payment Gateways: To process secure financial transactions.

  • Analytics Providers: To help us evaluate how users navigate and interact with our platform.

All such third parties are contractually obligated to maintain the confidentiality of your data and are strictly prohibited from using your personal data for any purpose other than providing services to Zoria.

4. Data Protection Measures

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • Our website utilizes Secure Socket Layer (SSL) encryption protocol to protect data transmissions.

  • Access to your personal data is restricted internally to specific employees or service partners who explicitly require it to complete business workflows (like logistics or customer care).

  • While we apply industry-standard protections, no method of transmission over the internet or electronic storage is completely flawless. We encourage you to use strong, unique passwords for your zoria.in account.

5. User Rights

As a consumer, you retain comprehensive rights over your personal data. You may request to:

  • Access & Review: Obtain a copy of the personal information we hold about you.

  • Rectify: Update or correct any inaccurate or incomplete personal information.

  • Erasure (Right to be Forgotten): Request that we permanently delete your personal account and historical data, subject to any legal or tax preservation requirements (e.g., maintaining sales records for auditing).

To exercise any of these rights, please reach out to our team at zoriaonline@gmail.com.

6. Compliance as per Indian Jurisdiction

This Privacy Policy is compiled in accordance with the laws of the Republic of India.

  • Legal Framework: This policy satisfies the compliance requirements of the Information Technology Act, 2000 (along with its amendments) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It is also structured to align with the core transparency principles of the Digital Personal Data Protection (DPDP) Act.

  • Grievance Officer: In accordance with the IT Act, 2000, if you have any questions, concerns, or complaints regarding how your data is processed, you may write directly to our designated Grievance Contact:

    • Attn: Payal Das (Owner, Zoria)

    • Email: zoriaonline@gmail.com

    • Phone/WhatsApp: +91 7450930132

7. Policy Updates & Notification of Changes

We reserve the right to modify this Privacy Policy at any time to reflect updates to our operational workflows or changes in legal regulations.

When changes are made, we will update the “Last Updated” date at the top of this page. For significant structural changes that impact how we use your data, we will provide a prominent notice on our website homepage or notify you directly via email. We encourage you to periodically review this page to stay informed.