Return & Exchange Policy

Return, Exchange & Cancellation Policy

Last Updated: June 19, 2026

At Zoria (zoria.in), owned and operated by Payal Das, we commit ourselves to providing you with premium quality products and an exceptional shopping experience. We understand that sometimes a purchase might not meet your expectations, or you might need a different size.

Our Return, Exchange, and Cancellation Policy details the exact process, timelines, and channels to make your post-purchase experience completely transparent and hassle-free.

1. Returns & Replacements (Exchanges)

We offer return or replacement requests under specific conditions to ensure your complete satisfaction.

Eligible Conditions for Returns/Replacements:

  • Damaged or Defective Goods: The item arrived damaged, torn, stained, or with manufacturing faults.

  • Incorrect Item Delivered: The style, color, or size delivered does not match what you ordered.

  • Size or Fit Issues: The apparel does not fit correctly, provided it complies with the conditions below.

Key Acceptance Criteria:

To be eligible for a return or replacement, the item must be in its original condition:

  • Unworn, unwashed, unaltered, and undamaged.

  • All original tags, labels, and packaging must be completely intact.

  • The original invoice or proof of purchase must be included.

2. Timelines & Turnaround Time (TAT)

We enforce strict timelines to ensure swift processing for our customers.

Action / Request Type Window / Timeline Description
Initiating a Return/Exchange Within 7 days You must log your request through our channels within 7 days of receiving the delivery.
Reverse Pickup Attempt Within 2–4 business days Our courier partner will attempt to pick up the item once the request is approved.
Quality Check (QC) Assessment Within 48 hours Performed immediately after the returned item arrives back at our warehouse.
Replacement Dispatch Within 3–5 business days Shipped out once the original item passes the Quality Check inspection.

Crucial Requirement for Damaged/Incorrect Shipments: If your parcel arrives damaged or is missing items, you must report it to us within 24 to 48 hours of delivery. We highly recommend recording a brief unboxing video when opening your package; this serves as vital proof to fast-track your claim.

3. Refund Process & Modes

Once your return successfully passes our warehouse Quality Check, we will process your refund.

  • Prepaid Orders: The amount will be credited back directly to the original payment source (Credit/Debit Card, Net Banking, UPI, or Wallet).

  • Cash on Delivery (COD) Orders: You will be requested to securely share your bank account details (Account Holder Name, Account Number, and IFSC Code) or a UPI ID. The refund will be completed via bank transfer.

  • Refund Processing TAT: It typically takes 5 to 7 business days for the amount to reflect in your account once initiated, depending entirely on your financial institution’s cycles.

  • Non-Refundable Components: Original shipping charges, cash-on-delivery handling fees, or any custom modification fees are strictly non-refundable unless the return is due to an error on our part (e.g., a defective product).

4. Order Cancellations

If you change your mind, you can cancel your order before it moves deep into our logistics network.

Cancellation Timelines:

  • Before Shipment: You can cancel your order at any time before it is dispatched from our facility for a full refund.

  • After Shipment: Once the package is handed over to our courier partner and a tracking ID is generated, the order cannot be cancelled. If you still do not want the product, please refuse delivery when the courier partner arrives, and a refund will be initiated once the package returns to us.

Dedicated Cancellation Channels:

To request a cancellation, please reach out directly through one of the following official channels:

  1. Website Dashboard: Log into your account on zoria.in, navigate to “My Orders”, select the item, and click on Cancel Order (available only if the order has not been dispatched).

  2. Email Support: Send an urgent cancellation request to zoriaonline@gmail.com with your Order ID in the subject line.

  3. Customer Care Line: Call or message our official customer helpline at +91 7450930132 during our operating hours.

5. Non-Returnable & Non-Exchangeable Items

Please note that certain items cannot be returned or exchanged due to hygiene protocols or their bespoke nature:

  • Customized, tailored, or made-to-order outfits.

  • Items explicitly marked as “Final Sale” or purchased during specific clearance promotions.

  • Items returned without their original barcodes or price tags attached.