- We don’t provide any refunds. But for exceptional cases, exchange is possible.
- As we don’t provide any Return option as we only provide you an exchange option as mentioned
- For exchange, make sure that the item is unused and unwashed, for hygiene-related issues.
- For an exchange, you compulsorily need to contact us via mail/ WhatsApp within two(2) business days.
- We will take (7) business days to exchange the product for the accurate size. Exchange is possible once for a single purchase.
- For certain unlikely situations, if a shipment fails to be delivered repeatedly or if you receive a defective product more than once, we will initiate a Refund. In that case, it will take up to (3) business days after we receive the returned product, unused and unwashed.
- The exchange is possible only once for an order.
- Customized orders are not at all exchangeable.
- The address for reverse shipping for exchange is: ZORIA (Payal Das) Address: 10/2, Bangal Para, 1st Bye Lane, Howrah, West Bengal Pin: 711104 Mobile: 7450930312
- In case of exchanges, unfortunately, we are unable to facilitate home pick-ups all over India. But we will be helping you throughout if you take the pain of shipping the item back to us. We would compensate up to 150 INR for reverse shipping if we are provided with a copy of the valid shipping bill.
- If size is an issue, it is always under the radar of solutions. Come up with pictorial evidence via mail. If it is we who are at fault, you will receive a fresh piece of that product, and you do not need to pay anything.
- If it is proven that there is an unintended fault from your side, you need to pay 20% of the product cost to compensate for the exchange process. And voila! You get a fresh piece of the product you ordered.
- If, somehow, a wrong order reaches you, make sure that you do not wear or wash it, and the first thing you need to do is inform us via email/WhatsApp with proper evidence. In that case, you are requested to cooperate with us in resolving the issue. It is a promise that you will get your desired order as quickly as possible, plus you may stand a chance to get a discount coupon code as a gesture of apology from our side.
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